Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Trapout Sailing may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped.
Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Your Satisfaction Guaranteed!
Trapout Sailing wants you to be completely satisfied with your shopping experience. If, for any reason, you don't like or change your mind about an item you purchased from Trapout Sailing you may return New and Unused merchandise (with original contents and packaging) within the return period listed below, from the original date of purchase for store credit or a refund to the original payment method. Trapout Sailing reserves the right to charge a restocking fee of 15% on any merchandise returned and refunded to the original payment method.
NOTE: Trapout Sailing is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.
Please make sure to send your items, INSURED AND TRACKABLE, to:
5847 Sawmill Rd
Paradise CA 95969