Trapout would like our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from Trapout, you may return New and Unused merchandise within 30 days for a full refund or store credit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund you for the full amount of your order minus any fees associated with your package.
You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone at (530)518-2687 Monday thru Friday, 9 a.m. to 6 p.m. Pacific Standard Time.
Please send returned product merchandise to:
RMA# (this is the number we give you)
5847 Sawmill Rd.
Paradise, CA 95969
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to help you out.
Shipping and Handling
We pride ourselves for being able to get most orders that are placed by 12:00pm Noon (Pacific Time) shipped out the very same day (We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS). With USPS, we always use delivery confirmation with domestic shipping and packages are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.
If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.
If you do not select Signature Waiver: You may be required to sign for your package upon delivery.
In order to determine how long it may take for your order to be processed, please use the following table as a guide:
|Shipping Type Selected
|USPS Express Mail
||Same Day **
|USPS Priority Mail / Global Express Mail
||1 - 2 days
|USPS First Class Mail, Parcel Post & Airmail
||1 - 3 days
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
** Express Mail orders must be received by 10:00 A.M. Pacific Time for it to be shipped out the same day.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please complete our Lost Package Claim Form and mail it to us for our review.
Orders shipped within California are taxed at 7.25%.
Important: In our attempts to combat fraud, we can only ship to the creditcard holder's billing address. Please ensure you list the billing address *exactly* as it appears on your creditcard statement or it may be declined by our merchant bank.
We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
Express Delivery Services
If you need fast service, we can get your order to you quickly. Please note the following order deadlines for USPS express services:
USPS Express Mail (1-2 days): Order must be placed online by 10:00am PST (Pacific Standard Time)to receive package within 1-2 days. Express Mail orders received on Friday, will be delivered Saturday or Monday. No deliveries made on Sunday, or USPS observed holidays. Please note that a signature may be required before delivery person can release the package.
Rush My Order: You will see this option on the shipping page during checkout. This option allows our customers to pay an additional handling fee in order to give their order a boost in priority handling so that the order is printed, pulled, and shipped faster than other orders.
If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide. Shipping Lubricating and Cleaning Fluids
Hazardous Material regulations require that we only ship compressed lubricating and cleaning fluids within the United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping.